Rec@ll- Integrated Product Recall Management Solution
First Level customer interaction
Our innovative Natural Dialog platform will allow Company customers to have a “human-like†dialog in their native natural language customized for specific recall scenaria. Our Dynamic Language Modeling technology understands how the customer replies while the dialog management platform makes sure that customer experience remains at high levels throughout the call.
By completely separating the linguistic development from the development of the business logic, our solution allows rapid development and testing of the services, facilitating Natural Dialog interaction in multiple languages.
LifeMax automatically understands Natural Language responses at any point in the call, and dynamically plans the next steps in the dialog. If it is unclear how the caller is replying, it can provide disambiguation steps to ensure the call is handled correctly.
The LifeMax Platform allows the Company to use the natural dialog technology to automate simple services so that information can be collected more effectively from current customers so that they can be served quickly and effectively!
This will release the load of the existing Company Teleservices and augment its functionality. The operation of the module is based on successful calls handled.
A wide number of operational reports and call-detail records will be available to the Company, and will interface with our main recall management platform.
Second Level customer interaction
Based upon a rapid deployment SaaS software model, our company can help organizations easily manage and track product recall activities. We have developed a complete multilingual solution providing effective handling of the whole process, both from the sides of the operators and the affective customers:
The Company will be able to:
- Handle the data of all customers affected
- Import/export multiple data easily
- Track recall procedure for each customer, recall activity, inventory returned, and replacement inventory requiremen
- Register approved technicians
- Handle job assignments to technicians and register any costs
- Handle coupons or other forms of compensation
- Get statistics and detailed reports on every account
Recalled Product customers will be able to:
- Get latest information on the recall
- Register their decision on the recall procedure
- Ttrack recall activities
- Manage and redeem coupons or other forms of compensation
- Provide customer satisfaction questionnaires and comments
Technicians will be able to:
- Be fully informed on customer data (html5 mobile app)
- View assigned jobs and tasks
- Provide feedback (real time)
GIS Based “Total Recall†DashBoard
- A GIS dashboard will present the current completion status on all recall tasks per country, city, etc using meaningful metrics and analytics.
- Coupons will be handled by a dedicated coupon specific web site
- SmartPhone or Tablet readable paper based Coupons together with the Company’s SmartApp (by placing a specially printed coupon ON the screen)
